Common questions about your account & our terms
Tap 'Forgot Password' on the login screen. Enter your email, and we send a reset link within 2 minutes. Click it, choose a new password with at least 8 characters, and you're back in your account. If you don't receive the email, check your spam folder.
DANA and OVO deposits from your app usually show in your chelsea pools lobby within 30 seconds after you confirm the payment. GoPay and QRIS transfers take up to 2 minutes. Contact support if your balance doesn't update after 5 minutes.
Yes, where local law permits. Withdraw to your original payment method—DANA, OVO, GoPay or QRIS—during any lobby session. Withdrawals under 5 million Rupiah clear within 1 hour; larger amounts are verified and cleared within 24 hours. Verification includes confirming your account email.
Contact support within 14 days of the transaction date with your account username and the deposit or withdrawal reference number. We investigate within 48 hours and reply with findings via email. Depends on local law whether we can reverse certain transactions.
No. Your account name, email, phone number and transaction history stay on chelsea pools servers only. We never sell your data. Payment gateway partners (DANA, OVO, GoPay, QRIS) see only transaction amounts and timestamps, not your lobby activity.
Yes. Open Settings > Security in your lobby, tap 'Edit Contact Information', enter your new email or phone, and confirm via a verification code sent to your old email. Changes take effect immediately and are logged for security.
Transaction history and account details are kept for 24 months for tax and fraud prevention purposes, then deleted automatically. Your DANA, OVO, GoPay or QRIS linked details are removed within 7 days of closure.
