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How We Safeguard Your Account & Payment Details

When you open an account with chelsea pools, your personal information and payment details remain encrypted and secure.

Account data encryptedLocal payment securityYour withdrawal controlPrivacy requests honoured
chelsea pools How We Safeguard Your Account & Payment Details
REACH US ANYTIME

Privacy Questions & Data Requests

Team online

Live Support

Chat with our support team during lobby hours to ask about your data, request a download of your account details, or report a privacy concern.

Email Request

Send a privacy inquiry to our data team at [email protected]. We respond within 48 hours with details about what we hold and how to access or delete it.

Account Settings

Log in to your profile, navigate to Account > Privacy & Security, and download your personal data or review withdrawal and deposit records anytime.

HOW WE PROTECT YOU

Data Handling, Cookies & Account Security

Encryption & Storage

All account logins and payment details are encrypted end-to-end. We store your data on secure servers in compliance with Indonesia data protection standards, where local law applies.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your game filter choices. Marketing cookies are only set if you opt in via the banner at first visit.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenized — your actual card or wallet details never touch our servers. Each withdrawal requires your account PIN verification.

Data Retention

We keep active account data for the life of your account. Closed accounts are retained for seven years for tax and dispute resolution where local law requires it, then deleted.

Third-Party Access

We share your account ID and play patterns (anonymized) only with game providers like Evolution Gaming and Pragmatic Play to deliver live tables and slots. Payment processors receive only transaction amounts and verification codes.

Your Privacy Rights

You can request a complete copy of your data, ask us to correct errors, or request deletion of non-essential fields anytime. Contact [email protected] with 'Data Request' in the subject line.

Privacy Policy & Your Rights

No. We do not sell your name, email, phone or account history to advertisers or data brokers. Game providers and payment processors receive only what's needed to run your session or clear your deposit — never your full profile.

Active account data is stored for the lifetime of your account. If you close your account, we retain records for seven years for tax and legal compliance where local law applies, then securely delete them.

Yes. Log into your account, go to Account > Privacy & Security, and select Download My Data. You'll receive a file with your registration details, deposit and withdrawal history, and game session timestamps within 24 hours.

No. Payment details are tokenized — we store only a reference code, not your actual wallet or card information. Your bank or payment app handles the real credentials. Each withdrawal from chelsea pools requires your PIN.

We close your account immediately and delete all non-essential personal data within 30 days. Tax and transaction records are archived for seven years where local law requires it, then destroyed.

Yes, we use session cookies to keep you logged in and preference cookies for game filters. You can disable non-essential cookies anytime via browser settings or the Privacy Banner in your account menu. Session cookies are required to play.

Email [email protected] with 'Privacy Report' in the subject line. Our data security team investigates within 24 hours. If a breach affects your account, we notify you directly and advise on next steps.