Frequently Asked Questions About Our Terms
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it within 24 hours to create a new password. If you cannot access your email, contact our live chat team with your account username and identity details; we'll verify your account and help you regain access.
Yes. We use encrypted payment gateways certified by Indonesian payment regulators. Your deposit is confirmed instantly; you see the funds in your account balance within seconds. Our system cross-checks every payment with your bank to prevent fraud. If a deposit fails, we do not charge your account.
Most withdrawals are processed within 24 hours. DANA, OVO and GoPay transfers typically complete within 2–4 hours once verified. Bank transfers via QRIS may take 1–2 business days depending on your bank. We'll notify you by email or in-app message as soon as your funds leave our system.
Contact our support team immediately via live chat (available 24/7) with the transaction details and the date it occurred. We'll investigate within 24 hours, check our logs, and if unauthorized activity is confirmed, we'll refund the amount and secure your account. Change your password as soon as you suspect breach.
Yes. Go to Account Settings, then Payment Methods, and add a new bank account or digital wallet (DANA, OVO, GoPay, QRIS). We'll verify the new account before it's active. If you withdraw to a different account than registered, we may ask for additional identity verification to comply with local anti-fraud rules.
Our terms adapt to Indonesian regulations and where local law permits. Some features, games, or payment methods may not be available depending on your city or province. When we say a service 'depends on local law,' it means we're confirming that service is legal and available in your region before offering it to your account.
Permanent account closure is final; we cannot reactivate it. However, you can open a new account as a fresh user once your original account is fully settled (no outstanding deposits, payouts, or disputes). Temporary account suspension (24 hours to 30 days) can be lifted anytime by requesting reactivation via support.
